Again, no email or correspondence that would advise me of this.several emails back and forth, it was evident that I was never going to get my money back. Is now taking her case to the Australian Competition and Consumer Commission.don know if I will ever be able to prove that I didn sign up to the program, or if I not at fault, but for now I am $600 out of pocket for a program I not only never once used, but paid for while it didn exist, she said.Customer Ashley Nicholls said she too had been stung after purchasing the app touted as new fun and effective fitness challenge by Ashy Bines by a one off payment which was meant to guarantee access Nicholls paid $7 for the app. However, several months later her access was blocked after Finishers was absorbed by the app, without notification from the company.Ms Nicholls said she was not able to access the product she had paid for unless she then signed up for Squad which cost $19.95 per month.can you charge someone a off, lifetime access fee and then turn around and not honour it at least without offering a refund? Danielle said.business seems to be based more about making a buck than providing the service or program paid for.Five women have been affected by the Finishers app, and a further five said they had either been blocked from forums they had paid to be part of or had their comments deleted when making a complaint about the company.Two reported issues with getting refunds from returned faulty or ill fitting items, and dozens have reported rude or comments from company staff.An Instagram account Bines Company Truths has been set up dedicated solely to publicising customer complaints.A representative of Ashy Bines said the company was open book with nothing to hide of the hundreds of thousands of happy and long term customers, sometimes the loudest are a very small percentage that may not be happy with the service or those that have not read the Terms and Conditions when signing up/purchasing, the representative said.T and Cs are clearly laid out and accessible on the appropriate website and in the Apple and Android App stores.
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